Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Standard shipping within the United States typically takes 5 to 7 business days. Expedited shipping options are available at checkout.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over a qualifying amount. The current threshold is displayed at checkout.

Can I track my order?

Yes. Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order by logging into your account.

Products

What is the difference between forged and stamped knives?

Forged knives are made from a single piece of steel that is heated and hammered into shape, resulting in a heavier, more balanced knife. Stamped knives are cut from a sheet of steel and are typically lighter and more flexible. Both types are crafted with the same Arcos quality and precision.

How do I care for my Arcos knives?

Hand wash your knives with warm water and mild soap immediately after use. Dry thoroughly before storing. We recommend using a honing steel regularly and sharpening with a quality sharpener when needed. Avoid putting knives in the dishwasher.

Are Arcos knives dishwasher safe?

While some Arcos knives can technically withstand dishwasher cycles, we strongly recommend hand washing to preserve the blade edge and handle materials over time.

Returns & Warranty

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Warranty & Returns page for full details.

What does the Arcos warranty cover?

Arcos knives come with a warranty against manufacturing defects. The warranty period varies by product line: forged knives carry a 10-year warranty, while stamped and professional knives carry a 3-year warranty. See our Warranty page for complete terms.